Weeks later a generated mail response comes in the mail and you get a notification saying you signed up for a credit card after you are on active duty and you will not be reimbursed the annual fee (thanks). So they get you to sign up for the credit card, with the message being you will be reimbursed within 2 business cycles. I called a representative and explained on the phone (which is recorded and asked the company to replay their fault) that if you are on active duty they just need to confirm it on their end before they wave the fee. I even talked to a representative to confirm if this is true. Capital One tells you to sign up for the credit card and leaves the opening home webpage showing all active duty members are eligible for this offer. What a great deal considering AMEX and Chase, to include other credit card companies provide the same opportunity. I felt I was not valued as their customer.Ĭapital One misleading military advertisingĬapital One advertises they follow the SCRA and wave fees associated with the military when signing up.
I may take my other four accounts as well. I will not continue to utilize my checking account with Bank of America. The supervisor did not seem educated himself on the process and co to use to blame me, the customer. So either way my payment is late, with no fault of my own. The only option I was given was to file a claim and will receive my funds in 7-10 business days. Capital One is one of the 10 largest banks in the US based on deposits and is ranked 145 on the Fortune 500, serving approximately 45 million customer accounts. Or online bill pay is not actually online but mailed checks. Basically funds were being paid out if bank account to that were closed that I never authorized. Their staff does not seem to be trained properly or have the capabilities of other banks. The allowable number of open consumer credit card accounts is currently at a. Each time I have called for a resolution politely, the blame was put directly back on me. Were the official Capital One Customer Service Twitter team and were here. I have had several issues with their online banking. Although I was hopeful for Capitol One, their customer service is atrocious.
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